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Customer care

Customer care

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In this section of our website you will find all information regarding the ordering process, payment options, shipping & handling, returns and the cooling off period.

About iSurvive® and - The Camping Store -

iSurvive® is a trustworthy partner, and we place a high value on long standing relationships with our customers. We'll do our best to exceed your expectations. You can always contact us for any questions you may have. We design, produce and import high quality first aid materials, emergency supplies and outdoor sporting accessories.

The Camping Store at Slot Cranendonck:

Real bakers are craftsmen in heart and soul who carry out their craft with love. Continuously driven to improve this craftsmanship, to share recipes with each other and to get acquainted with the latest technologies. So we continue to distinguish ourselves from the supermarkets.

For almost 30 years, our baker has stood for quality and craftsmanship. You can come to us for an extensive assortment of fresh bread, the tastiest pies, the specialties and of course our world famous sausage rolls. We wish you a nice visit!

In order to put our customers in the spotlight, we regularly have good promotions and nice offers. Keep an eye on our website.

Customer care:

In this section of our website you will find all information regarding the ordering process, payment options, shipping & handling, returns and the cooling off period.

Questions or comments:

Legally, we can't say we're the cheapest, but once you look around our site, you'll see we wouldn't be exaggerating if we did! But even though we're an online store, and even with our low prices, we place a premium on satisfied customers. We like to exceed our customers' expectations and will always meet to the agreements made.

If, after reading the information on our site, you still have questions, please send them using this Contact link . 

Address: No Pick-up address!

  • iSurvive®
  • Strijperdijk 9
  • 6027 RD Soerendonk
  • The Netherlands
  • E-mail: contact@isurvive.nl

Pick-up address:

  • On weekends and during school holidays, we have an extensive range of luxury rolls and breads ready for you every morning. Outside these periods (low season), we ask you as much as possible to place your order in the camping shop before 12:30 pm every day, or order until 2:30 pm via this webshop. This applies to the entire bread range as can be found on our website. When completing your order, choose pick up (at the CampingShop). We do not yet have a delivery service for food.

  • Camping site Slot Cranendonck: Strijperdijk 9, 6027 RD Soerendonk.

In short about shipping non food products:

All orders above € 150.00 (incl. VAT) will be delivered free of charge (within the Netherlands). Below € 150.00 we charge a flat rate for shipping and administrative costs of € 5,95 (This includes Btw/Vat). This rate applies to packages up to 10 kg. For orders weighing more than 10 kg, we charge a flat rate of € 14,95 (This includes Btw/Vat).

Contact iSurvive:

For questions about orders, please include your Isurvive order number. This will facilitate the processing of your questions considerably. All questions that are submitted on work days, by e-mail, will be answered within 24 hours.