Print

Customer care

Customer care

Customer care

Webwinkel_keur_170px

In this section of our website you will find all information regarding the ordering process, payment options, shipping & handling, returns and the cooling off period.

About iSurvive® and - The Camping Store -

iSurvive® is a trustworthy partner, and we place a high value on long standing relationships with our customers. We'll do our best to exceed your expectations. You can always contact us for any questions you may have. We design, produce and import high quality first aid materials, emergency supplies and outdoor sporting accessories.

The Camping Store at Slot Cranendonck:

Real bakers are craftsmen in heart and soul who carry out their craft with love. Continuously driven to improve this craftsmanship, to share recipes with each other and to get acquainted with the latest technologies. So we continue to distinguish ourselves from the supermarkets.

For almost 30 years, our baker has stood for quality and craftsmanship. You can come to us for an extensive assortment of fresh bread, the tastiest pies, the specialties and of course our world famous sausage rolls. We wish you a nice visit!

In order to put our customers in the spotlight, we regularly have good promotions and nice offers. Keep an eye on our website.

Customer care:

In this section of our website you will find all information regarding the ordering process, payment options, shipping & handling, returns and the cooling off period.

Questions or comments:

Legally, we can't say we're the cheapest, but once you look around our site, you'll see we wouldn't be exaggerating if we did! But even though we're an online store, and even with our low prices, we place a premium on satisfied customers. We like to exceed our customers' expectations and will always meet to the agreements made.

If, after reading the information on our site, you still have questions, please send them using this Contact link . 

Address: No Pick-up address!

  • iSurvive®
  • Dissel 79
  • 6026 DE Maarheeze
  • The Netherlands
  • E-mail: contact@isurvive.nl

Pick-up address:

  • Food and fresh bakery products: If you order from Sunday to Friday before 2:00 pm (in the shop or via this webshop), your order will be ready the next day from 9 am at - The Camping Shop -. 
  • Other products from our webshop: Order pick ups are only possible by appointment or during regular opening hours at - The Camping Store - at the camping site Slot Cranendonck in Soerendonk. Paying by PIN or cash is possible at - The Camping Store -. Next day order pick ups are only possible after placing an order at our webshop. 
  • Camping site Slot Cranendonck: Strijperdijk 9, 6027 RD Soerendonk.

In short about shipping non food products:

All orders above € 150.00 (incl. VAT) will be delivered free of charge (within the Netherlands). Below € 150.00 we charge a flat rate for shipping and administrative costs of € 5,95 (This includes Btw/Vat). This rate applies to packages up to 10 kg. For orders weighing more than 10 kg, we charge a flat rate of € 14,95 (This includes Btw/Vat).

Contact iSurvive:

For questions about orders, please include your Isurvive order number. This will facilitate the processing of your questions considerably. All questions that are submitted on work days, by e-mail, will be answered within 24 hours. If you prefer to speak to us personally, you can reach us by telephone on work days from 19:00h to 21:00h.

iSurvive® seal:

All the products we've selected have been tested extensively and, once approved, given the  iSurvive® seal of approval. Products carrying the Isurvive seal are of outstanding quality and extremely functional. Our seal is only provided to products, packages or services which meet 100% our expert standards  for quality and functionality. In addition to our own product lines, we only work with suppliers  and manufacturers who can guarantee a consistent top-shelf level of quality, so that you will always get the best possible products and Isurvive will always remain head of the pack in quality and innovation.

iSurvive® is a trustworthy partner, and we place a high value on long standing relationships with our customers. We'd love to help you with all your questions about preparing for emergencies or for outdoor activities, and we'll do our best to exceed your expectations. You can always contact us for any questions you may have.


Display per page
Sort by
New
French Croissant

Old price

1.12 €
1.10 *
You save 0.02 €
New
Italian Woudkorn Bun

Old price

1.12 €
1.09 *
You save 0.03 €
New
Croissant Ham Cheese

Old price

1.74 €
1.69 *
You save 0.05 €
New
Raisin Bun Bread (6 pcs.)

Old price

4.10 €
3.49 *
You save 0.61 €
New
Donut

Old price

1.12 €
1.15 *
*

Prices include VAT, excluding delivery