Shipping and Shipping costs:
Unless you have specifically chosen to pick up your order in person, all packages will be sent by Post NL (this is the new name of TNT Post).
In short about shipping non food products:
All orders above € 150.00 (incl. VAT) will be delivered free of charge (within the Netherlands). Below € 150.00 we charge a flat rate for shipping and administrative costs of € 5,95 (This includes Btw/Vat). This rate applies to packages up to
iSurvive® keeps many of our products permanently in stock. Most of our in stock items can be delivered within 24 hours. Despite our careful planning, it can unfortunately occur that the product of your choice may be temporarily out of stock. If this is the case, you will be notified by us within 24 hours. A product that is temporarily out of stock will, in principle, be delivered to you within 7 days after the order was placed. If a product is out of stock, this will be stated on the details page of the product in question. We hope this will prevent you from being unpleasantly surprised.
All products ordered from Isurvive will be sent to you within 48 hours, via Post NL. This is dependent on the chosen payment method and/or whether the product is in stock. When you place an order before 12:00 p.m. on a work day, that order will, in principle, be posted on the same day. If your order is placed after 1:00 p.m., it will be posted via Post NL on the following work day.
Take note: If you have chosen to pay in advance, your order will only be sent after we have received the payment on our account. If the delivery time will take more than 30 days, you will have the option to dissolve the agreement free of charge. In such a case, payments already made will be refunded within 14 days after notification of your intention to cancel.
We try to ship all products in one package. When you place an order for one or more products which are not in stock, those items which are in stock will be posted to you within 48 hours, in accordance with the above terms of delivery. Products from the same order which are not in stock will be posted to you at a later date, at no extra charge.
Your order will be properly packaged and sent via Post NL to the delivery address you provided. Your shipment will be delivered to you by TNT Post during their normal delivery rounds.
Standard do not delivery at neighbors:
All shipments are posted as 'Delivery address only + sign for receipt'. Your shipment will never be left with the neighbors. If you want your neighbors to be able to accept your shipment, you should let us know in advance (you can do this using the comments box).
What happens if you're not home during delivery:
If you are not home, Post NL will make a second attempt at delivery at a later date. If you are not home during the second delivery attempt, the delivery man will leave a message telling you where your package can be picked up. This is generally the nearest post office. The package will remain there for two weeks, and if it is not picked up in that time, it will be returned to Isurvive. Don't forget to bring your ID card when picking up your package from the post office.
What happens if you're not home during delivery 2:
If you are not home, you can have your package delivered on a different day, or to your neighbors or the Post Office. On the message left by the delivery man, you will see a 'Niet-thuis-code' (Not Home code).
By entering this code on the website online shipment service you can choose from the following options:
Additionally, online shipment service is also available using a smartphone. For this, you need to use the QR barcode that can be found on the message left by the delivery man. Changes can be entered until 10:00 p.m. on the night of the first delivery attempt. If you do not make changes, the package will be delivered the next day (excepting Sundays and holidays) to the original address.
Track & Trace:
Only on special request, track and trace numbers can be supplied. Use the following Contact link to retrieve your track & trace code. Your email must contain:
Within a few hours you will receive the Tarck & Trace number. Then click on Track and Trace code and enter the code.
Costs: (All costs are Btw/Vat included)
EU Zone 1:
All previously mentioned delivery methods are for orders shipping within the Netherlands or EU zone 1. For orders shipping outside the Netherlands or EU zone 1, please contact us before placing your order using the following link. Contact